Support

Each of our web application have a dedicated password reset feature displayed on the login page. If you are still having trouble, please contact our support for further assistance.

Copies of all your invoices can be found by logging into to the web application and heading to your billing area. Alternativly, send a request to our support email.

No, all our systems are web‑based. All you need is a browser and an internet connection.

All our support service is done via e‑mail. Often they include instructions on how to complete a task, so having these written down makes it easy to refer back to. Send an e‑mail to support@liaisonsystems.com with your question or issue and we will reply, usually within an hour.

For sales related enquiries please use info@liaisonsystems.com.

Mobilize is a supply chain management system, but it is not an assessment scheme that offers buyers/main contractors with pre‑approved suppliers and so is not a registered member of SSIP. Buyers/main contractors who use Mobilize invite their suppliers onto the system. The system will present the supplier with the main contractor’s pre‑qualification questionnaire which they complete and return to the main contractor for assessment.

By doing it this way a supplier or contractor is far more likely to get a return on their application fee because a main contractor will only invite suppliers they want to work with onto the system. Contractors only have to answer questions relevant to the main contractor which makes the questionnaire shorter so quicker to complete.

Although there is a fee, it is a fixed amount of £215 + VAT and there are no extra charges for pre‑qualification. This means there are no additional charges pushing up the registration fee (e.g., number of employees, turnover or trades). There is also no assessment fee.

You are also free to apply to other supply chains on the system at no charge, and any questions already answered do not have to be done again.

Main contractors/FM services that use Mobilize will still require their suppliers to register and complete a pre‑qualification questionnaire regardless of whether the supplier has previously been approved by a SSIP registered scheme. We suggest you only register with Mobilize if you have been asked to do so by your client as part of their supplier approval process.

Please get in contact with our support and we be ale to help you regain access to your account.