When an FM contract changes hands, the maintenance history usually leaves with it. Maintain keeps every asset, schedule and sign-off in a system you own, so the record stays with the building rather than the contractor.
All enquiries are answered by one of our team, by email, within 24 hours during UK business hours.
Maintenance history is usually held in the incumbent FM provider's system. It works well enough until the contract goes out to tender.
Then the new provider arrives with no history, no asset list they trust and no record of what was last serviced. The first year of the new contract gets spent rebuilding knowledge the building already had. Every change of provider resets the clock.
A planned preventative maintenance system holds the asset register, the schedule attached to each asset and the evidence that the work was done.
The question is rarely whether the maintenance happened. It is whether you can show it happened, quickly, when an insurer or an auditor asks.
If the answer involves emailing your FM provider and waiting, that is the gap. A record you own answers it in minutes.
Building owners and managing agents who have changed FM provider at least once and felt the cost of it, and in-house teams who want the asset history to belong to the estate rather than to a contract.
The asset information this runs on usually comes out of handover. If you are also on the delivery side of that, see O&M manual software.
Catalogue your assets once and the system works out when each is due. The front page shows what needs doing today and the calendar shows what’s coming. Nothing else competes for attention.
Each engineer sees their own schedule and signs off as they go, so a completed job is recorded where it happens rather than on a sheet that reaches the office a week later.
Start from the built-in library for common plant or build your own in a few clicks. You’re not typing a maintenance regime from scratch for every asset you take on.
Reactive jobs go into the same system as planned ones and get assigned to an engineer, so an asset’s record is complete rather than just the parts that were scheduled.
Assets, schedules, history and sign-offs in one place, showing you the next few days rather than everything at once.
When three assets in the same plant room fall due in the same week, Maintain merges them into a single ticket, so an engineer makes one trip and you record one job.
Maintain solved a long-standing challenge for organisations that repeatedly lost maintenance data whenever providers changed systems. By introducing a single, consistent, long-term PPM platform, Maintain ensured that maintenance history, asset records, and job data remained intact and traceable across the entire building lifecycle.
My record for completing a PQQ assessment is 4 minutes! - the Liaison auto-assess facility is a godsend/incredibly powerful and with the system's ability to transfer data to our accounts and CRM systems, Liaison provides an integral link to full supplier control.
The Liaison system and support service have worked so effectively for me on our UK estate that I now use Liaison to manage all record information on our international portfolio.
Nothing's too much trouble for Liaison, it's rare to find a company that will go the extra mile but every time we've asked, they have always delivered. We need to have access to critical operational documentation 24/7, with Liaison that's more than simple.
Yes. Most clients start from a spreadsheet or an export from their previous provider's system.
They can, and it works best when they do. The point is that the record stays with you either way.
There is overlap. Maintain is deliberately narrower and aimed at planned maintenance and the evidence trail, rather than every facilities workflow.
Pricing depends on the size of the estate and the number of assets. Tell us roughly what you are maintaining and we will give you a figure.
Twenty minutes, no slide deck. We will show you the part that matters to you.
